Refund Policy

General approach

Hidden Character Detector provides digital subscriptions and one-time credit packs. Because access and credits can be delivered immediately, refunds are reviewed based on the purchase status, credits used, and the circumstances of the request. This policy does not limit any mandatory refund or cancellation rights that apply under the laws governing your purchase.

When a refund may be available

We may approve a refund when a payment was duplicated, a technical problem prevented the purchased entitlement from being delivered, or a purchase was made accidentally and the associated credits or subscription benefits have not been materially used. We may also review other documented service problems on a case-by-case basis.

Subscriptions

You can cancel a subscription through the account area or by contacting support. Cancellation stops future renewals; it does not normally end the already-paid period immediately. A refund for an unused subscription period may be considered when requested promptly and the subscription benefits have not been materially used.

One-time credit packs

One-time credit packs do not renew. A refund may be considered when the pack has not been used and the request is made promptly after purchase. Credits consumed by text checks, or credits that have been transferred, redeemed, or otherwise used, are generally not refundable.

Requests caused by results

The detector reports characters from an explicit Unicode definition list and cleaning can change selected formatting characters. Differences in detection, a result that requires manual review, or a decision not to use the cleaned text does not by itself guarantee a refund. Please keep the original text and review the output before relying on it.

How to request a refund

Contact support@hiddencharacterdetector.app from the email associated with your account. Include your order ID, the purchase date, the product name, and a short explanation of the issue. Never send a password or full payment-card number. We may request limited account or order information to verify the purchase.

Review and processing

We aim to review complete requests within five business days. If approved, the refund is sent to the original payment method through our payment provider, Waffo. The time for the credit to appear depends on the payment network or financial institution. When a refund is issued, the related credits or paid access may be removed or adjusted to prevent continued use of the refunded entitlement.

Contact

Questions about this policy can be sent to support@hiddencharacterdetector.app.